Flocking still rocks my world “Deal only available to new customers” ?
Of late I’ve reached near nuclear levels of frustration dealing with people on the phone. This is nothing new, if you’re one of the call centre workers who’s rung me to try and sell me a new mobile phone contract and I’ve either used the airhorn on you or put you on hold by leaving the phone next to the radio, you’ll know how much phones infuriate me.
No, the new thing driving me crazy, is ladies of a certain age not announcing who they are. Calls then fall into one of two patterns, The Repeating Hello or The Insulted.
The Repeater:
Eventually They get confused and just start talking, sometimes I’m none the wiser who it is, and very pissed off.
The Insulted:
And there the sad tale end, they’re pissed off, I’m confused, and the level of rage in the world has gone up just a bit more.
The problems all stem from the fact that these people all expect you to recognise who they are form their voice, probably because they don’t call that many people, and don’t receive calls from that many people, and thus recognise everybody who rings them. It never occurs to them that I speak to upwards of 30 people a day, many of whom a have never spoken to before, and who have a multitude of accents.
So, some simple lessons when ringing somebody:
There – simple – use that script when you ring somebody, and no matter who it is, they won’t end up wanting to poke you eyeballs out with a broomhandle.
This entry was written by , posted on January 11, 2008 at 8:50 pm, filed under rant. Bookmark the permalink. Follow any comments here with the RSS feed for this post. Post a comment or leave a trackback: Trackback URL.
Flocking still rocks my world “Deal only available to new customers” ?
Build on wordpress, drunkenly styled by hacking together blueprint.css and sandbox via the magic of vi